How do you get help when you need it? Wouldn’t it be nice to have me, or
another experienced trader, around to answer questions when you need some
guidance? Well unfortunately (for you) I can’t be around for you to pick my
brain (my current rate for consultations is $300/h, and lately I’ve been
refusing most requests), but there is good news for you… there are trained
professionals ready at your beck & call 24 hours a day just waiting around to
answer Forex related questions for you. Best of all, it’s FREE!
Yes it’s true. All of the top Forex brokers (like FXCM, RefcoFX, Forex.com,
CMS Forex, and there are others) provide a wonderful service called “Live
Help”. They are paid (and trained) to sit there waiting for you to initiate
contact with them to discuss your questions.
As you can see from the above picture it’s a kind of “online chat” – you type
to “talk” with the help representative.
What are they there for? They are really there to answer all of your questions
about how to use their trading software (and all client related questions),
however they can also be helpful with questions regarding how to use charts,
and sometimes (explained below) even to discuss trading techniques.
Are you unsure about how to enter trades, apply or change stops, limits, or
entry orders? Confused about ANYTHING about using your trading station
software? If so then drop them your questions and they’ll be delighted to
answer them to help you understand. Remember, it is their job to be
helpful. If you are confused about anything at all then don’t hesitate to chat
with them. It is important as a trader to be very familiar with the tools you
work with so please feel free to ask them anything you need to understand.
Keep in mind that the person at the other end is a real live person, and so they
can behave like real live people. By this I mean that sometimes you’ll get
someone who is extremely knowledgeable and will be happy to answer your
question with a smile, however sometimes you might land upon someone who
is in training (and will seem to be unsure of the answers provided), and
sometimes you can land upon a person who is apparently having a bad day. If
you find that you are somewhat displeased or uncertain of the information
provided to you then simply initiate another contact a few hours later asking
the same question(s). If you ever get different answers to a question then be
sure to ask a minimum of three times to make sure you have the correct
answer.
An important consideration to getting quality attention is to ask at the right
time. There are times when they are busy, being flooded by questions, and
times that they are less busy and more willing to spend more time with you. If
you want to ask questions that are less related to their specific services, and
especially if you want to discuss trading related topics then it is best to contact
them when they are less busy. Obviously around huge Fundamental
Announcements (especially the “Freaky First Fridays of the month”) they’ll
be very short and to the point with you, and they certainly won’t waste their
time answering questions pertaining to trading techniques.
They’ll usually be happy to help you to understand how to use the charts that
they recommend on their site. If you need help with anything about using the
charts then just feel free to ask them.
For the above-mentioned stuff just feel free to ask. That is what they are there
for. Don’t feel stupid about asking any of your questions. Remember, we all
have our beginnings and have to ask “basic questions”. Even once you are far
more experienced don’t be afraid to ask them questions… heck even to this
day I still ask them the occasional question (it’s better to know than to risk not
knowing).
0 التعليقات:
إرسال تعليق